Murray's Cheese has officially been an affineur since 2004. Honoring makers and aging cheese to high standards is what Murray's caves are all about. Take a virtual trip and explore the hard work of our affineurs as we taste 6 cave-aged cheeses, aged in NYC at our Long Island City cave facility!
Virtual Class FAQ
Order Contact orders@murrayscheese.com
Education Dept Contact education@murrayscheese.com
What will be included in my virtual class delivery?
A single ticket to this class includes 6 different cheeses weighing 1/4lb each. This amount allows up to 4 people to participate in the cheese tasting. A single order may not be split into separate shipments. One order will be shipped as a whole unit to 1 address only.
When do I receive class details? Webinar link to watch?
All details about your virtual class will be sent to our attendees 3 DAYS before the live session but cannot be sent earlier. This email will outline what products to expect in your delivery, any items you may need to prepare ahead of time, and details to access the webinar.
*IF YOU ARE NOT SEEING THESE EMAILS, PLEASE CHECK YOUR SPAM FOLDER. It may have been rerouted.
Will the class be recorded?
Yes! We record all our public classes and send them to all attendees following the live session. This is for anyone who had a later delivery, couldn’t make the live session, or simply want to review information from class.
Where can I have this order shipped?
All orders must be for US delivery only. PO boxes are also not valid. Please double check your attendee shipping information! Any mistakes may hold up delivery.
When will I receive tracking information for my delivery?
2 days before your scheduled class, FedEx sends the tracking ID to the attendee’s email. We ship everything overnight so you will receive tracking information from FedEx when your box ships.
When should I expect my delivery?
Deliveries arrive between 2 days before your class and day of your class. It is sent with ice packs and proper packaging for keeping the contents cold in transit. Please contact us if any delivery issues.
What if I received damaged/broken/missing any items in the delivery?
Please contact us at orders@murrayscheese.com for product reshipment
When do tickets sales close?
Ticket sales close 4 days before the live event and cannot re-open once closed.
*Transfers to a different class date may not be made less than a week before a live class
Allergies/Item Substitutions?
We cannot make substitutions of any kind for these virtual classes, simply due to warehouse constraints. We can guarantee that everything is in its own packaging and there is no cross contamination between products. Please email us if any issues after we have sent the final product list a few days before class.
What if this is a gift?
Please ensure the ‘attendee’ information is filled out with shipping details and email address of who is receiving the gift, not the purchaser. The attendees information is what is pulled for shipping details and class emails from instructors.
Am I able to ask questions or interact with the class?
All throughout the session, only the instructor will have video and sound function operating. Our streaming platforms allow anyone participating in the class to ask a question or make a comment through a chat function.
Do you have beverage pairings available?
We are now offering a Beverage Pairing Packet as an add on to your ticket! This comprehensive pairing guide will give you a breakdown of the best pairings among cocktails, wine, beer, etc with our amazing cheeses and is only $5! It may be purchased as an add on during checkout on Eventbrite OR via this link on our Murray’s Cheese website. We will send the Beverage Pairing Guide once sales have closed a few days before class.
